Pioneer Technology Group: Different, Better

Careers - Software Support (Level 1)

Pioneer Technology Group is a leader in software development and implementation. Our primary focus is creating innovative software solutions for Government institutions. We are dedicated to providing our customers with outstanding products and customer service. We are looking for motivated individuals to join to our team.

Software Support (Level 1).

Candidates should possess as many of the qualifying skills as possible.

Responsibilities include:

Respond to software support calls, document and provide resolution to issues.
Serve as a liaison between customers and the Development team.
Provide quality assurance and document new versions of software

Qualifications:

Basic knowledge of computer skills including email and Microsoft Office (Word, PowerPoint, and Excel)
Demonstrate excellent verbal and written communication skills
Ability to maintain professionalism in dealing with customers
Ability to prioritize and multi-task in a fast, changing environment and must be detail-oriented
Friendly and the ability to work in a team environment
4 year college graduate

Additional Skills :

Prior customer support/software support experience
Knowledge of SQL Server
Knowledge of Crystal Reports
General network (LAN/WAN) maintenance skills

If you possess the skills needed, and have a get it done attitude, Pioneer Technology Group wants to hear from you!

Please send a resume to: HR@PTGhome.com